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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Headphone volume is limited by set top box remote. Senhizer

Customer Question

Headphone volume is limited by set top box remote. Senhizer headphone worked perfectly before the atlantic broadband set top box wasinstalled.
JA: What's the model number of your TV? How old is it?
Customer: 42ln5400 purchasede i2013
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I checked the menu but could not find any setting for the audio problem
JA: How long has this been an issue? What happened right before this popped up?
Customer: When i instaled senhizer headphones to the digital moptical volume port everything worked fine. About six weeks ago installed evolutio set top box and since then headphone audio control is limited by the evolution rermote control volume
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: TV
Expert:  Nathan replied 19 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 19 days ago.

Can you tell me how you have the sennheiser transmitter connected currently?