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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv comes on as usual but after 8 to 10 minutes the screen

Customer Question

tv comes on as usual but after 8 to 10 minutes the screen goes black but sound stays on.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It was new when we bought it at store in 2007. Model HLS4666W
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I am sorry I did not check menu but same problem on all sources?inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week. Nothing special happened. We were watching tv then screen went black but we could still hear tv.
JA: Anything else you want the TV expert to know before I connect you?
Customer: If I press the start button then the picture will return but then goes out again after 10 minutes.
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

The lights on the front of the set, are all 3 blinking when screen goes black please?if not exactly what is the status with the lights please?

Anthony