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Richard, Technician
Category: TV
Satisfied Customers: 30173
Experience:  Avid TV Technician
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TV won't connect to wireless home AV center, model

Customer Question

TV won't connect to wireless home AV center
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: model FPT5894WX/XAA, serial #AKDL3CEQ600163R
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: repair service confirmed with Samsung problem with communication from home center to TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 months or so, nothing happened before. This model has no input connections - only wireless AV Center
JA: Anything else you want the TV expert to know before I connect you?
Customer: Can I buy a new Wireless Home AV Center box or get parts?
Submitted: 16 days ago.
Category: TV
Expert:  Richard replied 15 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please