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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No pic or sound on my Samsung had verixon out yesterday got

Customer Question

No pic or sound on my Samsung had verixon out yesterday got it working although tv wound not turn off had to shut power switch off
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: not turned it on just HDM1 shows on screen and no sound and black
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Anything on remote and it's a new be too
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been three days verixon came out got it working although could not turn off he says tv is dying it's about 15 years old
JA: Anything else you want the TV expert to know before I connect you?
Customer: I can get it to say Samsung when turns on them that's it
Submitted: 17 days ago.
Category: TV
Expert:  Jack replied 17 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent audio/video tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;
Please let me know when you are ready to proceed .
Also ,Could you please give me the tv`s model number written on the back cover ?