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Hello, If it works fine with DVD player Input, then what Input is it that's giving you problems?
Also please get me the full model number off the back of the set when you are able.
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Thanks for the reply. I am unavailable by phone, so will need to work with you on this page.
I need more details as requested. Specifically:
If it works fine with DVD player Input, then what Input is it that's giving you problems?
Hello, John. I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Aric has opted out of the question, I'd be happy to help you if you'd like, either here or by phone.
You seem to be viewing and responding here in the chat which is what is necessary to continue. I assure you this is not a scam, this is a paid support service, and there is a fee for our time and expertise, as with any professional service. I would like to assist you, but to do so would require back and forth communication, this is a process and a conversation, not a magic one click fix. To proceed, can you please tell me how the foxtel box is connected, and if you also lose sound/picture when on the aerial input? Are you using the samsung remote, or a foxtel remote?If you prefer to cancel, you may do so from the help page.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.