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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We just started direct tv yesterday. Turned it off last

Customer Question

We just started direct tv yesterday. Turned it off last night and this morning our tv doesn't come on when we turn on the direct tv. Where is the manual on button for our tv? We have a curved samsung.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: no problems before. It is a big curved screen tv.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing on the screen. It is like the tv is off.
JA: How long has this been an issue? What happened right before this popped up?
Customer: just this morning
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: TV
Expert:  Mike G. replied 21 days ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Do you have the original Samsung tv remote that came with the tv?

-What is the model number of the tv?


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