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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have no sound on my toshiba regaza tv. the following

Customer Question

JA: Hello. What seems to be the problem?
Customer: i have no sound on my toshiba regaza tv. the following ..........
JA: Just to clarify, what's the exact model of your Toshiba? And can you guesstimate how old it is?
Customer: it is plugged into an internet service provider in spain. there was a picture problem which required a system reset. i did this and now there is no sound tv is about 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: i have only plugged it into the internet service provider as ther eis no tv aerial the tv menu works ok
JA: How long has this been an issue? What happened right before this popped up?
Customer: last night. the sound died. i was making the reboot .
JA: Anything else you want the TV expert to know before I connect you?
Customer: i only adjusted the video setting as i was instructed to
Submitted: 21 days ago.
Category: TV
Expert:  Richard replied 21 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please