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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a vizio p502ui-b13 and I have got a warrany but im

Customer Question

I have a vizio p502ui-b13 and I have got a warrany but im not sending it out in the mail to be damaged any moor . I have backlights and sound but no pic . I should see a v simble logo when I start up the tv but not any moor . thought it wase the mute screen but not the case . I tested the voltges from the power sp I bought some bords from shoppjimmy and same thing .
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: i gave the modle to you its 1//12 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: just resent nothing intermiten
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;
Please let me know when you are ready to proceed .

Expert:  Jack replied 4 months ago.

You said you had a warranty at 1 1/2 years old ?

That must be an extended warranty then ?

Which boards did you try so far , part number or description ?