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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Cannot get picture - screen is saying it is downloading PACE

Customer Question

cannot get picture - screen is saying it is downloading PACE Seattle DC701X Have no idea what this is - Has never done this before
JA: What's the model number of your TV? How old is it?
Customer: maybe 5 years old will have to go look for model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: husband has been trying to "fix" it - let me go double check the source/input And get the model # alaso
JA: How long has this been an issue? What happened right before this popped up?
Customer: yes menu works it is showing HDMI 1 as source input Model # 47LE8500 Unit is 6-8 years old. Nothing that comes to mind happening before this showed
JA: Anything else you want the TV expert to know before I connect you?
Customer: as it says it is downloading - the red line is moving very slow
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Thanks.

Expert:  Shahid replied 2 months ago.

Hi, do you need any further assistance with this question?

Thanks.