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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I purchased my Vizio in 2012 any cable company I've had the

Customer Question

I purchased my Vizio in 2012 any cable company I've had the remote does not work on the tv i have to manually get up to to use the volume and turn off the tv. the techs from both cable companies have said its the tv. what can be done about this?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: Purchased January 28 2012 model number E3D320VX it has been doing this for a long time
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Just the volume and shuting it down I have to get up to do that
JA: How long has this been an issue? What happened right before this popped up?
Customer: about year I just wasn't sure what to do until today when the tech said it's the T
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: TV
Expert:  Shahid replied 21 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 21 days ago.

- Have you tried Vizio remote that came with the TV, does it work?