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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9650
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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How do you get the closed caption off of the Vizio smart tv?

Customer Question

How do you get the closed caption off of the Vizio smart tv? I tried several things on the remote and tv menus and it still remains on there.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: It is a year old and I am not sure what model is - how can I find that out?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu works - and I dont beleive i have on anything else except watching the TV thru Direct TX
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue ever since we changed from Dish Network to Direct TV I think - but not absolutely sure!
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

Please grab direct TV remote and press yellow button on it to get menu screen on TV. Now press the right arrow button a few times on remote to highlight CC Menu option, now press down arrow button on remote to highlight the Off option and press Select/OK/Enter button to disable the closed caption/ subtitles on directv channels.

Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Thanks.

Expert:  Shahid replied 3 months ago.

Hi, do you need any further assistance with this question?
Thanks.

Expert:  Shahid replied 3 months ago.

Hi, do you need any further assistance with this question?
Thanks.