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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My screen just went black. Have audio but no picture

Customer Question

My screen just went black. Have audio but no picture
Submitted: 17 days ago.
Category: TV
Expert:  Jack replied 17 days ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;
Please let me know when you are ready to proceed .

Expert:  Jack replied 17 days ago.

When you first turn on the tv , does the screen light up briefly ?

Customer: replied 17 days ago.
Expert:  Jack replied 17 days ago.

O.k and is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .

Expert:  Jack replied 17 days ago.

Prior to this , did it have issue where the screen would blink or did it start with the screen coming on briefly then shutting off ?