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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 23959
Experience:  Custom home theater installer, authorized dealer top brands.
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No signal shows up on the screen, model number E241i-A1, yes

Customer Question

no signal shows up on the screen
JA: What's the model number of your TV? How old is it?
Customer: model number E241i-A1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes no
JA: How long has this been an issue? What happened right before this popped up?
Customer: about ten hours nothing happend
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Could you tell me what you have connected to the tv currently? Antenna, basic cable (no box), cable/satellite box, dvd, etc?

Customer: replied 8 months ago.
satellite
Expert:  Nathan replied 8 months ago.

Okay, please look at the back of the tv and tell me exactly where the cord(s) coming from the satellite are plugged in on back of the vizio. For example hdmi1, hdmi2, video, etc

Customer: replied 8 months ago.
do not want to call
Expert:  Nathan replied 8 months ago.

That is fine, it is an optional feature which you may ignore if not wanted.
We can continue here, but I need specific details from you please, to be able to help.

Customer: replied 8 months ago.
also the screen says wired connection disconneted
Expert:  Nathan replied 8 months ago.

Okay, please look at the back of the tv and tell me exactly where the cord(s) coming from the satellite are plugged in on back of the vizio. For example hdmi1, hdmi2, video, etc

Customer: replied 8 months ago.
does not have any answer the cord is just plugged in
Expert:  Nathan replied 8 months ago.

I really need to know exactly what port it is plugged into.

There are multiple spots on the back of the tv and they are all labeled.

Customer: replied 8 months ago.
this one has no label
Expert:  Nathan replied 8 months ago.

They are all labeled, but it may be small.

Can you send me a photo, or describe it to me (shape, color, number of cords, etc)?

Customer: replied 8 months ago.
the cord is black with 2 holes in the plug
Customer: replied 8 months ago.
it has one cord plugged into the wall
Expert:  Nathan replied 8 months ago.

That sounds like the power cord.

I need to know where the satellite is connected to the vizio.

Customer: replied 8 months ago.
satellite is not connected to thetv
Expert:  Nathan replied 8 months ago.

I initially asked what sources you had connected to the tv, and you said satellite.

If you want to watch your satellite tv channels, you must have a connection from the satellite box to the tv. If that is not connected, it explains why you are getting a no signal message.

Customer: replied 8 months ago.
sorry the tv is connected to the satellite
Expert:  Nathan replied 8 months ago.

That is what I have been trying to ascertain all along.

WHERE is the satellite connected on the tv. which port.

Customer: replied 8 months ago.
it is not connected to a port there are three cords plugged into the tv yellow wite and red
Expert:  Nathan replied 8 months ago.

That is what I was asking, that is a composite video connection, and it is using the video input ports.

Now press the INPUT button at the top left of the VIZIO TV remote,

it will bring up an onscreen list, use the up/down arrows to highlight the COMP selection, then press the ENTER (center button between the up/down/left/right arrows) button.

Let me know what you see on screen after that.

Customer: replied 8 months ago.
no signal
Expert:  Nathan replied 8 months ago.

Okay try once more, but this time do you see AV in the list? If so, please pick that one.

Customer: replied 8 months ago.
there was no av
Expert:  Nathan replied 8 months ago.

When you press input, what DO you see?

Customer: replied 8 months ago.
rgb tv and satellite
Expert:  Nathan replied 8 months ago.

Okay so put it on satellite please.

That is the equivalent of the AV input I was trying to get you to, you just renamed the input at some point.

Customer: replied 8 months ago.
back on satellite no signal
Expert:  Nathan replied 8 months ago.

Okay leave it on satellite mode,

now go and unplug power to the satellite BOX for a few minutes to reboot it, then plug power back in and give it several more minutes, and let me know if you see anything different on the tv screen.

Customer: replied 8 months ago.
watched tv last night no problems. when I turned on tv no signal said wired connection disconnected screen say no satellite
Customer: replied 8 months ago.
tv says no signal
Expert:  Nathan replied 8 months ago.

And you have done the full reboot process?

Customer: replied 8 months ago.
Expert:  Nathan replied 8 months ago.

Okay, that indicates a problem with the satellite box itself.

Having it work last night does not at all preclude the possibility of the box failing, which is an extremely common problem.

Do the reboot once more, leaving it unplugged at least 5 minutes, then test again. If still no change then call your satellite company and they will need to replace the box for you.

The new box will hook up exactly the same as the old one.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Expert:  Nathan replied 8 months ago.

.

Expert:  Nathan replied 8 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan