Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Could you tell me what you have connected to the tv currently? Antenna, basic cable (no box), cable/satellite box, dvd, etc?
Okay, please look at the back of the tv and tell me exactly where the cord(s) coming from the satellite are plugged in on back of the vizio. For example hdmi1, hdmi2, video, etc
That is fine, it is an optional feature which you may ignore if not wanted.We can continue here, but I need specific details from you please, to be able to help.
I really need to know exactly what port it is plugged into.
There are multiple spots on the back of the tv and they are all labeled.
They are all labeled, but it may be small.
Can you send me a photo, or describe it to me (shape, color, number of cords, etc)?
That sounds like the power cord.
I need to know where the satellite is connected to the vizio.
I initially asked what sources you had connected to the tv, and you said satellite.
If you want to watch your satellite tv channels, you must have a connection from the satellite box to the tv. If that is not connected, it explains why you are getting a no signal message.
That is what I have been trying to ascertain all along.
WHERE is the satellite connected on the tv. which port.
That is what I was asking, that is a composite video connection, and it is using the video input ports.
Now press the INPUT button at the top left of the VIZIO TV remote,
it will bring up an onscreen list, use the up/down arrows to highlight the COMP selection, then press the ENTER (center button between the up/down/left/right arrows) button.
Let me know what you see on screen after that.
Okay try once more, but this time do you see AV in the list? If so, please pick that one.
When you press input, what DO you see?
Okay so put it on satellite please.
That is the equivalent of the AV input I was trying to get you to, you just renamed the input at some point.
Okay leave it on satellite mode,
now go and unplug power to the satellite BOX for a few minutes to reboot it, then plug power back in and give it several more minutes, and let me know if you see anything different on the tv screen.
And you have done the full reboot process?
Okay, that indicates a problem with the satellite box itself.
Having it work last night does not at all preclude the possibility of the box failing, which is an extremely common problem.
Do the reboot once more, leaving it unplugged at least 5 minutes, then test again. If still no change then call your satellite company and they will need to replace the box for you.
The new box will hook up exactly the same as the old one.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
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