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Richard, Technician
Category: TV
Satisfied Customers: 30169
Experience:  Avid TV Technician
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Can't get the setting for netfix don't, it is brand new

Customer Question

can't get the setting for netfix don't
JA: What's the model number of your TV? How old is it?
Customer: it is brand new model 55lh575t
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: when first turned on the setting of netflix was showing just like thepicture of tv advertised
JA: How long has this been an issue? What happened right before this popped up?
Customer: I put inthe home button & then imput
JA: Anything else you want the TV expert to know before I connect you?
Customer: I have signed in to Netflix
Submitted: 20 days ago.
Category: TV
Expert:  Richard replied 20 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please