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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have awall mounted TV. It has stopped working. Do you do

Customer Question

I have awall mounted TV. It has stopped working. Do you do service calls?
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

Also: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please keep in mind I will be engaging you on this page.

Expert:  Aric replied 3 months ago.

This is online tech support only, so we cannot physically come to your home, no. However we can help you troubleshoot and determine IF you actually do need a tech to come.

That said, I need to ask for more info to sort this.

1) What's the model number off of the back of the TV?

2) Can you please tell me if there are any signs of life on the TV at all (power light lit or blinking, etc.)?

3) Roughly how old is the set?

Expert:  Aric replied 3 months ago.

Please let me know once you view my reply and we can proceed.