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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just unpacked Visio e65u d3. I can not get my Apple TV

Customer Question

I just unpacked Visio e65u d3. I can not get my Apple TV Remote to work
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Modelwis09abgn
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The cable tv menus works with Comcast remote. The Apple TV Remote does not work
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is a brand new tv
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: TV
Expert:  littlerusty2005 replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 2 months ago.

Is Apple TV also new?