Have TV Questions? Ask a TV Technician
I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.Please let me know when you are ready to proceed .
This is how you perform a factory reset although I would try a simple power reset first ;
Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.
Here is the factory reset if that doesn't do it
NOTE: The TV should turn on automatically. If it does not, turn it on.
Your tv is now back at factory default with the first time setup .
Give it a try and let me know how that goes