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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13742
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My samsung tv LN52a860s2f have power but it screen is

Customer Question

Hi pearl my samsung tv LN52a860s2f have power but it screen is totally black
JA: What's the model number of your TV? How old is it?
Customer: Two years more.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I think it's working ,when push power bottom red light on,volume and channel work, no sound,screen is totally black.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Three weeks ago ,it was suddenly stop.
JA: Anything else you want the TV expert to know before I connect you?
Customer: If you have any charges please be in US currency.
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello

Welcome

Sorry you are having trouble here, if the red light is lit solid that would indicate the set is in standby mode (off) if you press the manual buttons on the set itself for on\off like a dedicated button or the channel change does anything happen?

Let me know by replying in the box below thank you

Anthony

Expert:  Anthony_Infotech replied 2 months ago.

A re you having problems replying please?any offers you see like phone call offers etc you do not have to take, it is not me sending those it is the site you cn chose to ignore them

Anthony

Customer: replied 2 months ago.
Actually I don't have the remote anymore and I'm using the manual button on/off,channel,volume are working .
Expert:  Anthony_Infotech replied 2 months ago.

So its still stuck with red light on the set?set is not unlatching to green light?

Customer: replied 2 months ago.
I'm so sorry, I'm in the small island in the Pacific ocean and our net is kind of slow and phone service is poor.
Expert:  Anthony_Infotech replied 2 months ago.

So its still stuck with red light on the set?set is not unlatching to green light?

Expert:  Anthony_Infotech replied 2 months ago.

Do you still require anymore help with this please?