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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I get the amazon video screen and cant go on to see woody

Customer Question

i get the amazon video screen and cant go on to see woody allens series.
JA: What's the model number of your TV? How old is it?
Customer: i can see it on my lap top but not on the samsung tv its about 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: youTube works fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: we actually dont use this tv that often, what could it be
JA: Anything else you want the TV expert to know before I connect you?
Customer: not right now,thanks
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

Also: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please keep in mind I will be engaging you on this page.

Expert:  Aric replied 2 months ago.

You were talking to a computer above, I will need to ask you a few things myself.

1) What is the full model number off of the back of the Samsung please?

2) Were you previously able to view Amazon content on this set?

Expert:  Aric replied 2 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

If you still need help with this, could you please provide the model number of the tv? This is critical to providing you with an accurate answer.

THank you,

Nathan

Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan