Have TV Questions? Ask a TV Technician
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First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:
AspectZoomHD ZoomRatio(#) symbol under the 9 key
Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the DISH Box and I will need the BRAND and MODEL of the DISH box.
Do you need further help with this? Were you able to correct the picture size?
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