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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a 36" LG Smart TV, shut off yesterday and now just see

Customer Question

Hello, have a 36" LG Smart TV, shut off yesterday and now just see the flashing LG Logo/black screen/no sound. Tried disconnecting/reconnecting power and cables, but no luck??? Any suggestions?
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: Never before and yes, tried leaving it off all last night.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menu, only see flashing screen.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Prior to yesterday, had no issues.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No thank you
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

1- Could you please get me the model number written on back of TV?
2- Any idea how old is the TV and how long it have had the problem?

Customer: replied 2 months ago.
Cant see model number (wall mount) and problem just started yesterday.
Expert:  Shahid replied 2 months ago.

Some times they put small sticker on side panel of TV for model number info.

Customer: replied 2 months ago.
MCR65029101
Customer: replied 2 months ago.
perhaps 42 LN5700 or 42 LN5750 from owners manual.
Customer: replied 2 months ago.
Still there?
Expert:  Shahid replied 2 months ago.

Yes, working on it, give me 1 minute please.

Customer: replied 2 months ago.
TV just came on!
Expert:  Shahid replied 2 months ago.

Excellent, glad to know it came On. Please reply back if problem reoccurs to continue troubleshooting.

Thanks.

Customer: replied 2 months ago.
Thanks
Expert:  Shahid replied 2 months ago.

You're welcome.