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Jack, Technician
Category: TV
Satisfied Customers: 8090
Experience:  40 years experience as audio,video repair and installation tech
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The following messages comes up on my TV saying: This is not

Customer Question

The following messages comes up on my TV saying:
This is not working: and has the following message:
HDM1 cable is connection to a HDCP-capable device. If you have a set top it has a component video connection you can use a component cable to connect to your TV
Submitted: 21 days ago.
Category: TV
Expert:  Jack replied 21 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
I`m an independent tech. that gets paid by this website once you rate me positively upon completion of this post .
Please let me know when you are ready to proceed .
Also ,Could you please give me the tv`s model number written on the back cover ?

Expert:  Jack replied 21 days ago.

First try this ;

Turn off the tv and cable box and pull out their power cords for a couple of minutes .

In the mean time pull out and right back in the hdmi cable at both ends a few times to clean the contacts and restart the whole thing again.

Note that it will take a few minutes for the cable box to reboot , just let it do its thing

Let me know how that goes

Expert:  Jack replied 21 days ago.

Got anything ?

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