How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My tv screen just shut off and the tv is on but the screen

Customer Question

my tv screen just shut off and the tv is on but the screen won't turn on
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: plasma hdtv tcp42530 2011
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the tv screen won't turn on
JA: How long has this been an issue? What happened right before this popped up?
Customer: it just happend 20 min ago we were watching movie
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: TV
Expert:  Anthony_Infotech replied 22 days ago.



Sorry for delay , is there any power-light lit or blinking on the front of the set please?


Expert:  Anthony_Infotech replied 21 days ago.

Are you having trouble using the site please?messages you may see on for a phone offer is not sent by me but the site