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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just bought the 32" Vizio tv from Costco. I'm having

Customer Question

I just bought the 32" Vizio tv from Costco. I'm having troubles knowing how to navigate with the cheap little remote we received in the box? Can you tell me how to get to the internet screen so I can watch tv. Thank you!
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: just bought today,. it's a Vizio 32
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Smart tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: have you seen the new remotes? They're silly and I don't know what to do.
JA: Anything else you want the TV expert to know before I connect you?
Customer: if I don't see the menu screen, what do I do?
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 4 months ago.

Could you tell me which model tv you have?

Initially, look on the vizio remote about in the middle for a square or diamond shaped multicolored button, that may say VIA on it, and press that.

Expert:  Nathan replied 4 months ago.

Do you need help with this?