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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a TCL Roku that keeps shutting down and going to home

Customer Question

I have a TCL Roku that keeps shutting down and going to home screen, it just started doing this so i did a factory reset, now it shuts down every 4 go 6 minues
JA: What's the model number of your TV? How old is it?
Customer: 5011X
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not sure what do you mean by menu
JA: How long has this been an issue? What happened right before this popped up?
Customer: it just started today, i purchased an antenna to view local channels and it started doing it
JA: Anything else you want the TV expert to know before I connect you?
Customer: its a ROKU, however it will not pick up my wireless box, so i plugged in an amazon fire stick, that's the only way the tv will play
Submitted: 2 months ago.
Category: TV
Expert:  littlerusty2005 replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 2 months ago.

Do the other channels shut off as well, or is it only one of the channels with the problem?