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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13711
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Cannot get it to turn on - it is a vizio E231-B1- need

Customer Question

cannot get it to turn on - it is a vizio E231-B1- need someone to walk me thru it - it has happened before
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: its about a year and a half old - model # E231-B1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: My wife used the wrong clicker to turn the tv on - we have dish network and a dish clicker
JA: Anything else you want the TV expert to know before I connect you?
Customer: not really - will this be done via computer
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello

Welcome

Sorry you are having trouble here, seemingly the set is in the wrong INPUT mode so please pick up the TV remote and look for the INPUT or SOURCE button or if you are using HDMI the button may be termed HDMI then you need to continually press the button until you see the satellite or cable box coming through, let me know if you have any issues please

Anthony