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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13948
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My toddler got a hold of the remotes...and the picture is

Customer Question

my toddler got a hold of the remotes...and the picture is zoomed in and I can't figure out how to get it back to normal screen. Its a hitachi TV CLE 994 and Panasonic DVD
JA: Can you guesstimate how old your Hitachi is? And just to clarify, what's the exact model?
Customer: L26A01A and its probably about 6-8 yrs old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not sure on all the inputs...we dont' have cable. I'm in the TV menu and there is a picture option
JA: How long has this been an issue? What happened right before this popped up?
Customer: since yesterday when the 18 month old took the remotes and obviously pushed a bunch of buttons
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello

Welcome

Sorry you are having trouble here, so are you watching TV services via an antenna?or do you just use this TV for a DVD player?

Anthony

Customer: replied 3 months ago.
just dvd
Expert:  Anthony_Infotech replied 3 months ago.

OK look on the remote for these buttons

Aspect

Format
Zoom
HD Zoom
Ratio

Push any buttons you see like that and let me know if anything changes if you do not have buttons like that let me know

Customer: replied 3 months ago.
Expert:  Anthony_Infotech replied 3 months ago.

The phone message and any other message is sent by the site not me I do not use the phone service myself question has gone to the phone board though

Customer: replied 3 months ago.
there is no aspect button
Expert:  Anthony_Infotech replied 3 months ago.

OK give me a couple of mins to pull the data on the TV

Expert:  Anthony_Infotech replied 3 months ago.

Picture size is next to FAV very bottom of remote

Expert:  Anthony_Infotech replied 3 months ago.

You have LIST then FAV then an odd marked icon button that is pic size

Expert:  Anthony_Infotech replied 3 months ago.

Keep pressing it until you get the correct aspect ratio

Customer: replied 3 months ago.
thank you .... that seems to help.
Expert:  Anthony_Infotech replied 3 months ago.

That is great news!

A positive rating of 3 to 5 stars is greatly appreciated thank you

Expert:  Anthony_Infotech replied 3 months ago.

Rating bar of stars is at the top of the page pick 3 to 5 stars then click submit thanks again, the site will then credit me thank you

Anthony

Expert:  Anthony_Infotech replied 3 months ago.

If you do not understand how the rating system works I would be grateful if you would read this thank you>>I am an independent technician (verified by justanswer) using this convenient site like you are, that gives up my own time to help people such as yourself with their TV and electronic product, now i supply info and that info either helps to fix or draws a conclusion in either situation a technician to do this with you face to face will charge in excess of $100 (plus any repair work), so this is a big saving to yourself however site rules means I do not receive anything until you rate the answer 3 to 5 stars with the rating bar of stars at the top of the page then click submit, hopefully the explanation makes this clearer thank you ,note if you want to come back to the question you can any time for 30 days

Thanks again

Anthony

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