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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
So you are seeing a dimmer band across the top of the tv.
Does this happen on the tv menu screen also?Does it affect any other input (dvd, apps, etc)?
Can you please look at the back of the tv and get me the model number printed there?
Do you need more help with this?If so, simply reply back on this page.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan