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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My smart Hub button isn't working? 3 years, the other stuff

Customer Question

Hi! My smart Hub button isn't working?
JA: What's the model number of your TV? How old is it?
Customer: 3 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the other stuff works on the remote just not the smart hub button
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days
JA: Anything else you want the TV expert to know before I connect you?
Customer: is there another way to get to netflix without smarthub? And what is the cost of this?
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

1- Could you please get me the model number written on back of TV?
2- Do the other internet applications run properly if Netflix doesn't?

Customer: replied 7 months ago.
none of the apps show at all
Expert:  Shahid replied 7 months ago.

OK, have you tried to unplug TV power cord from wall outlet for 10 minutes, replug back in and check?

Customer: replied 7 months ago.
ok...so what do I do?
Customer: replied 7 months ago.
ok...how do I cancel this new agreement I just made to have help. You seem kind of busy to help
Customer: replied 7 months ago.
Shahid....I hate to give anyone a bad review but this is the first time I've used this service and you haven't been helpful at all.
Expert:  Shahid replied 7 months ago.

Sorry about delayed reply, I was away from computer.

Have you tried to unplug TV power cord from wall outlet for 10 minutes, replug back in and check?

Customer: replied 7 months ago.
I can't get to the plug. It's attached to the wall
Expert:  Shahid replied 7 months ago.

This is the first step to troubleshoot the problem and most of the time it works.

Can you switch Off the AC supply to TV in any way for 10 minutes?

Customer: replied 7 months ago.
We unplugged and replugged
Customer: replied 7 months ago.
no luck
Expert:  Shahid replied 7 months ago.

How long the TV power cord left unplugged? 10 minutes?

Expert:  Shahid replied 7 months ago.

Do you get any error message on screen when run an application?

Customer: replied 7 months ago.
not quite...does it have to be 10 minutes
Expert:  Shahid replied 7 months ago.

Yes, at least leave it unplugged for 10 minutes.

Customer: replied 7 months ago.
ok we will try again
Expert:  Shahid replied 7 months ago.

OK< take your time.

Customer: replied 7 months ago.
Didn't work :(
Expert:  Shahid replied 7 months ago.

Sorry to hear that, do you get any error message on screen when run an application?

Customer: replied 7 months ago.
it's a 7100
Expert:  Shahid replied 7 months ago.

7100 would be series of TV and I need complete model number that would be written on back cover of TV or some times on small sticker pasted on side panel of TV.

Customer: replied 7 months ago.
UN60F7100AF
Expert:  Shahid replied 7 months ago.

Thanks for model number info.

Do you get any error message on screen when run an application?

Customer: replied 7 months ago.
Like what application
Expert:  Shahid replied 7 months ago.

Any app other than Netflix, such as youtube etc

Customer: replied 7 months ago.
I don't know how to get to anything without smarthub
Expert:  Shahid replied 7 months ago.

OK, it seems TV isn't connected to wifi router, can you please run network setup in TV menu to establish fresh network connection with router for internet?

Customer: replied 7 months ago.
is there another way to get to an app?
Expert:  Shahid replied 7 months ago.

I'm afraid no, TV must be connected to router for internet then smarthub will work to present builtin applications.

Can you try to run network setup as requested in previous reply?

Customer: replied 7 months ago.
How do I get to that?
Expert:  Shahid replied 7 months ago.

Press Menu button on TV remote to get menu screen, go to Network option and run network setup to connect the TV to router, this procedure would be similar as if you connect your laptop/ computer or phone to internet.

Customer: replied 7 months ago.
the top source button works on the remote but the menu button doesnt and the smart hub button doesn't
Customer: replied 7 months ago.
I don't think it's an internet issue
Expert:  Shahid replied 7 months ago.

OK, I need to go offline now so let me repost this question for other experts to have a look, hopefully some one will soon respond to assist you further.

I'm opting out to repost the question.

Thanks.

Customer: replied 7 months ago.
thank you anyway