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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Nothing! the power light will turn on but there is no

Customer Question

nothing! the power light will turn on but there is no picture, start up screen. nothing.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is model 42LE5354. It is my friend's and he not sure of the age. Never a problem in the past
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No- just a black screen. On light comes on- that is all
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since Cox cable converted to digital and issued new mini-boxes. Old cable cox not functioning. I took a small to his home and hooked it up to the new cable cox and it works fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: Just want to know if it can be reset or fixed....thanks!
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me
I`m an independent tech. that gets paid by this website once you rate me positively upon completion of this post .
Please let me know when you are ready to proceed .

Expert:  Jack replied 5 months ago.

Do you still have the sound ?

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