How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Nothing! the power light will turn on but there is no

Customer Question

nothing! the power light will turn on but there is no picture, start up screen. nothing.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is model 42LE5354. It is my friend's and he not sure of the age. Never a problem in the past
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No- just a black screen. On light comes on- that is all
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since Cox cable converted to digital and issued new mini-boxes. Old cable cox not functioning. I took a small to his home and hooked it up to the new cable cox and it works fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: Just want to know if it can be reset or fixed....thanks!
Submitted: 25 days ago.
Category: TV
Expert:  Jack replied 25 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me
I`m an independent tech. that gets paid by this website once you rate me positively upon completion of this post .
Please let me know when you are ready to proceed .

Expert:  Jack replied 25 days ago.

Do you still have the sound ?