Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.
Also: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please keep in mind I will be engaging you on this page.
This generally points to a hardware failure that's occurred in the DVD unit (we often see sets with build in DVD players have premature failures in the player).
However it's worth trying a basic reset and also a cleaning to see if that helps.
1) Shut the set off and unplug it from power. Press and hold the power button on the TV itself (not the remote) for 10 seconds and release. Then wait a full minute plug it back in, turn it on and attempt to use the DVD player.
2) If that does not work, then a cleaning would need to be tried. To do this you can either purchase a DVD Laser Lens cleaning disc (available at Radio Shack, Staples or Wal-Mart for around $10) and attempt to run it through the player several times.
3) Or, purchase a can of compressed air and liberally blow the spray tip of the can in the disc slot to remove any dust or debris.
Beyond those steps this would indicate a failure of the player that requires service (replacement of the internal drive) and this is commonly a $150 repair on this set, which is not cost effective on a 22" LCD screen. Alternatively it would be money better spent to purchase an external player for around $25 at Wal-Mart and simply connect it to the set using the AV jacks. One that would work is available at the link below:
Other than that I'm sorry for the bad news and wish there were a quick fix.
Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.