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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
How closely are the lines spaced, and what color or colors are the lines?
Can normal video be seen 'through' the lines, at all?
I suspect you may need to log in on your computer, too, to your JustAnswer.com account, to see what is going on in your JustAnswer account on the computer.
Please post pics by all means. Thanks!
Try using the paperclip icon in the Reply Editor.
There are other ways of sending files to me, also.
Yes. JPGs are more useful and easier to view, though. Thanks.
You have posted 3 PDFs so far, OK.
I have seen the PDFs, thanks.
Are you seeing my responses? if so, please stop posting PDFs. I have them, thanks!
Those lines on the screen look very much like memory errors to me.
Do they move around (up and down) at all?
Since I am not making progress on this case, I have Opted Out. This opens the case to other Experts, one of whom may take this case up and proceed further with it.
Please reply back when you see this message to continue troubleshooting.Thank you.