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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The soninlaw locked the sound to the 42in tv for his

Customer Question

The soninlaw locked the sound to the 42in tv for his sorround sound that is no longer hucked up and now i can not get sound will not turn up with buttons on the tv or with the remote
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: No Were do i find the modle she is a samsung
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The tv in the bed room is fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is not mine it is my daughters my is the same kind mine just shut off she is making a clicking sound so she loaned me this one
JA: Anything else you want the TV expert to know before I connect you?
Customer: The remote works turning the tv on and changing stations
Submitted: 25 days ago.
Category: TV
Expert:  Shahid replied 25 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 25 days ago.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.