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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Not my computer. my tv, I am having a problem with my remote

Customer Question

not my computer. my tv
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I am having a problem with my remote for my Toshiba tv
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: i want a tv expert
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

Also: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please keep in mind I will be engaging you on this page.

Expert:  Aric replied 3 months ago.

Can you please get me the model number off of the back of the Toshiba?

Also, the rough age of the set?

Lastly, what is the exact problem you are having with the remote?

Expert:  Aric replied 3 months ago.

Are you having problems replying?

Expert:  Aric replied 3 months ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond later in the day.