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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Picture lost color, would come back, then now tollaly black.

Customer Question

Picture lost color, would come back , then now tollaly black. voice is still present.
JA: What's the model number of your TV? How old is it?
Customer: 65F710A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, I can change channels, screen is dark
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks, color came and went. completely dark now
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

NOTE: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please send a reply back on this page so we can continue.

Expert:  Aric replied 4 months ago.

I need to ask a couple more questions to determine what's caused this. I need to know if you are able to pull the TV's MENU up using the original remote please. I also need to know if that MENU comes up in color.

Let me know.

Expert:  Aric replied 4 months ago.

Are you able to reply back on this page?

Expert:  Aric replied 4 months ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond later in the day.