How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We had a storm last night and had a huge crack of thunder

Customer Question

We had a storm last night and had a huge crack of thunder and heard a popping sound in the Main TV in the living room. The power went off and came back on, but the TV did not. It is getting power but no picture. the cable box is fine we checked it out with a small TV and it is working fine
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Sharp Aquis . No sound or picture. Has been a good TY in the past. No problems
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. other than the power light nothing is working
JA: How long has this been an issue? What happened right before this popped up?
Customer: We were having a storm
JA: Anything else you want the TV expert to know before I connect you?
Customer: The TV is at least 10 years old. We got it with the house when we bought it in 2013
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Can you please give me the tv`s model number written on the back cover ?

Expert:  Jack replied 2 months ago.

When you say it is getting power , does it mean you have the power light at the front ?

Does it still respond to the power on command even though it has no picture ?

Expert:  Jack replied 2 months ago.

Did this problem happen all of sudden or gradually got worse over the last few weeks ?

Expert:  Jack replied 2 months ago.

Never mind the line above , it was meant for another post