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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Visio E470i-A0. Black screen. Tv is 3 1/2 years

Customer Question

Hello. I have a Visio E470i-A0. Black screen. Tv is 3 1/2 years old. I can see the image with a flashlight when screen goes dark. Sometimes it will stay on for 2 hours. Others just 5 min. Is this back light inverter? Thanks, ***** *****
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Visio E470i-A0. S/N LAQK0CBP4301039 3 1/2 Years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only on TV. I never change the inputs. It just started 2 days ago.
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 Days. Started Friday nite. No indication of a problem. Nothing was a pre cursor.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think so. I looked it up and it seems like the back light inverter may be bad?
Submitted: 25 days ago.
Category: TV
Expert:  Jack replied 25 days ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies