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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10263
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I JUST CHANGED THE MAIN BOARD. BAD IMAGE.i NEED TO DOWNLOAD

Customer Question

i JUST CHANGED THE MAIN BOARD. BAD IMAGE.i NEED TO DOWNLOAD TEH FIRMWARE
JA: What's the model number of your TV? How old is it?
Customer: SERIAL nUMBER 4519-LE46C45-G201950 model LED46c45rq 2014
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menue works. I only tried the HDMIs
JA: How long has this been an issue? What happened right before this popped up?
Customer: for a while. I just purchased teh new main board
JA: Anything else you want the TV expert to know before I connect you?
Customer: and installed it
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Customer: replied 6 months ago.
I will you be able to provide me with the firmware?
Expert:  Shahid replied 6 months ago.

- What were the issues that prompted you to replace the main board?

In other words, what is the trouble you were having with old main board?

Customer: replied 6 months ago.
NO signal on either HDMIs
Expert:  Shahid replied 6 months ago.

OK, so old main board has no HDMI inputs work issue.

Can you elaborate 'bad-image' with bit details?

Also, what are the part number of old main board and new main board?

Customer: replied 6 months ago.
alright, let's try again. both of the HDMI sources had stop working. after troubleshouting, I determined the board went bad. I have just received the new board that I ordered and the color balance is horrible. my HDMIs are working now. but I need Color Balance Table Update.
Expert:  Shahid replied 6 months ago.

I understand, there are few different version of main board utilized in this one model so I need to know did you get identical main board as replacement that has same part number as of old main board?

Expert:  Shahid replied 6 months ago.

Can you get me the part number off of label pasted on old and new main boards to compare?

Customer: replied 6 months ago.
It is identical
Customer: replied 6 months ago.
Sir, All I need is a file
Customer: replied 6 months ago.
LED46c45RQ
Customer: replied 6 months ago.
serial # 4519-LE46C45-G201950
Expert:  Shahid replied 6 months ago.

I'm sorry there is no firmware file available however, different version/ part number main board can cause this problem.

Since I haven't got boards part numbers for comparison so let me repost this question for other experts to have a look and hopefully some one will soon respond to assist you further.

Thanks.

Customer: replied 6 months ago.
OK, 0617-ZQ006 5301
Customer: replied 6 months ago.
OR, 46re01m3393lna35-g2
Expert:  Shahid replied 6 months ago.

OK< working on it, give me 5 minutes.

Expert:  Shahid replied 6 months ago.

46re01m3393lna35-g2 seems incorrect part number, please check last 2 digits that could be B2 or D2 etc instead of G2

Customer: replied 6 months ago.
G2
Expert:  Shahid replied 6 months ago.

OK, I'm sorry I do not have info for G2 main board so let me repost this question for other experts to have a look and hopefully some one will soon respond to assist you further.

I'm opting out now to repost the question.

Thanks.

Customer: replied 6 months ago.
Can I please get my $5 dollars back please
Customer: replied 6 months ago.
can you get something that is compatible
Customer: replied 6 months ago.
Try this one 46RE01M3393LNA5-C4 RCA TV Module, main board, LD.M3393.B, LED46C45RQ
Customer: replied 6 months ago.
This is the new board
Customer: replied 6 months ago.
Shahid try this one 46RE01M3393LNA5-C4 RCA TV Module, main board
Customer: replied 6 months ago.
This is what is on the new board
Expert:  Shahid replied 6 months ago.

Please contact customer service for any billing issue as I have no info/ control over such matters.

Thanks.

Customer: replied 6 months ago.
You cannot find it for the new part either? 46RE01M3393LNA5-C4 RCA TV Module, main board
Customer: replied 6 months ago.
are you still there?
Expert:  Shahid replied 6 months ago.

46RE01M3393LNA5-C4 is different version and will not work. These boards has builtin firmware that can't be updated and you would need to get 46re01m3393lna35-g2 main board that will work because the number is ***** to display panel/ screen utilized in TV and this is the reason you're getting bad colors.

Required 46re01m3393lna35-g2 is available at following supplier..

http://www.mcmelectronics.com/product/PROSCAN-46RE01M3393LNA35-G2-/32-31586

OR you may please search the part number for better price info to order it.

Expert:  Shahid replied 6 months ago.

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Customer: replied 6 months ago.
I sent you a new number C4
Customer: replied 6 months ago.
C4 instead of G2. I thought you received it
Expert:  Shahid replied 6 months ago.

I got that number which is incompatible for G2 number main board.

Expert:  Shahid replied 6 months ago.

I already mentioned/ explained it in my previous reply why the C4 main board isn't working properly in TV.

Expert:  Shahid replied 6 months ago.

Did you get my previous reply or need any further assistance with this question?
Thanks.