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Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14373
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Sound but no picture, 32" purchased in June 2016, TV menu

Customer Question

sound but no picture
JA: What's the model number of your TV? How old is it?
Customer: 32" purchased in June 2016
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu does not work
JA: How long has this been an issue? What happened right before this popped up?
Customer: TV quit about one day ago. before TV worked fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.



If the sets own menu does not come up then that means there is a problem with the back-lighting within the set itself, as the set is only a few months old your only sensible move is to action the 12 month warranty that will be with the set either with the retailer or with the manufacturer.

If you have anything to add or have any more queries please let me know thank you

A positive rating is appreciated thank you (rating bar of stars top of this page)



Customer: replied 7 months ago.
how do i access samsung's warranty?
Expert:  Anthony_Infotech replied 7 months ago.

Hold on i will have a look for you...

Expert:  Anthony_Infotech replied 7 months ago.

Ring 1-800-samsung


They will advise you accordingly


Expert:  Anthony_Infotech replied 7 months ago.

Do you need any more help please?