Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Offhand, if you're using any sort of a Cable Box with the TV, then you should know that the TV's original remote will NOT change channels because the channels are being changed by the BOX - and not your TV.
That being said, please tell me EXACTLY what functions the remote will "not" control. In other words, if you can get into MENU, then that appears that the remote is working, but you mentioned "NO REMOTE CONTROL UNDER SYSTEM". What does that mean? What are you referring to when you say "System"??
Please reply back to the above and also let me know if you are using a cable/SAT "Box" specifically with the TV.
I'm not sure if you're having problems replying?
I'm not sure if you're still here, but are you simply having problems changing channels with the Samsung remote? Does the volume, and power for the TV work just fine?