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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It keeps shutting itself on and off. F31317, If it would

Customer Question

it keeps shutting itself on and off.
JA: What's the model number of your TV? How old is it?
Customer: F31317
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: If it would stay on long enough
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started about 2 weeks ago but at times once it was on for awhile then it might stay on until later in the evening but just recently it was going on and off all the time and then it may stay on for a short time but then off again
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please