Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Can you please elaborate on whether or not the on screen info from the cable provider appears clear and normal on the screen?
Also, please grab the original Sony remote and press the HOME/MENU button, does the Sony MENU itself appear normally?
The info requested allows me to determine if the issue is with the cable box or the TV itself. Let me know and we can proceed.
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