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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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NO PICTURE BUT SOUND, XBR65X860D 2 MONTHS, JUST THE SOUND. I

Customer Question

NO PICTURE BUT SOUND
JA: What's the model number of your TV? How old is it?
Customer: XBR65X860D 2 MONTHS
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: JUST THE SOUND. I HAVENT TRIED DIDNT HDMI PORTS
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST WHEN I TURNED ON TODAY. WAS WORKING LAST NIGHT
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO
Submitted: 8 months ago.
Category: TV
Expert:  Anthony_Infotech replied 8 months ago.

Hello

Welcome

Sorry you are having trouble here, OK just to clarify if you press the menu or HOME button on the sets own remote control does the menu come up please?

Anthony

Expert:  Anthony_Infotech replied 8 months ago.

any news on this check please?