How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a 46 inch sony tv that now has a red line across the

Customer Question

I have a 46 inch sony tv that now has a red line across the top that I cannot figure out how it got there or what it is
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

NOTE: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please send a reply back on this page so we can continue.

Expert:  Aric replied 8 months ago.

Can you please get me the model number off of the back of the TV?

Also, roughly how old is it and when did the issue occur?

Additionally, how thick is that line?

Expert:  Aric replied 8 months ago.

Are you having website issues preventing you from replying?

Customer: replied 8 months ago.
This problem has been solved by my cable provider. I will no longer need your setvoces