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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Internet provider told me that Sharp will need to reset

Customer Question

My Internet provider told me that Sharp will need to reset my TV in order to work with my Internet. I am receiving an error code EA531 when I try to bring up an application
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

What is the model number of your tv, Debora?

Initially, can you go into the tv setup menu, under the network settings, and manually set the DNS server to 8.8.8.8 and let me know if you can open an app at that point?

Expert:  Nathan replied 2 months ago.

Do you need help with this, Deb?