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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I need a firmware upgrade - according to my internet

Customer Question

I need a firmware upgrade - according to my internet provider
JA: What's the model number of your TV? How old is it?
Customer: Just bought the TV - where do i find the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: We've never been able to get it to work. The network and Internet are connected but then we get an arrow message.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Netflix says it's an internet problem - internet says it's a firmware problem
Submitted: 28 days ago.
Category: TV
Expert:  Nathan replied 28 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 28 days ago.

Can you please give me the model number of your tv? It is printed on a sticker on the back.

Expert:  Nathan replied 26 days ago.

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