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Master Fix It
Master Fix It, Technician
Category: TV
Satisfied Customers: 9195
Experience:  25 + Years experience repairing TVs, VCRs Computer etc.
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I have a Panasonic PT-AX100U projector that will not strike

Customer Question

I have a Panasonic PT-AX100U projector that will not strike the lamp. When it is energized I have a red standby indicator light. When turned on I get a green indicator light but the lamp does not strike, no spark/pulse sound from the ballast, and no power to the lamp. At this point, the unit will not power off unless I turn the rear power switch off. please advise
Submitted: 4 months ago.
Category: TV
Expert:  Master Fix It replied 4 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your projector?

Also how much time is on that lamp?

Thank you

Tech Michael

Customer: replied 3 months ago.
The projector was manufactured in April of 2007. the lamp has approximately 1800 hours on it.
Customer: replied 3 months ago.
I sent this response on Saturday, 9/24/16
Expert:  Master Fix It replied 3 months ago.

Hi , Im sorry I just only got this one. I will be back with you in a few minutes.

Thank you for your patience.

Tech Michael

Expert:  Master Fix It replied 3 months ago.

Hi, its time to replace the lamp and the Ballast.

The ballast supplies the high voltage needed to power the lamp.

Replacing both will ensure proper operation once again for a few years.

The best place to get these components is: http://www.shopjimmy.com/panasonic

I would call them to place this order as there are thousands of lamps and many different ballast boards.

Please call : (877)(###) ###-####/(###) ###-####/a>

I will help you replace the ballast if you need me but its super easy.

It simply plugs in to the wire harness;-)

I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael