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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My sound bar is not working and I want to turn back on the

Customer Question

My sound bar is not working and I want to turn back on the tv speakers
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Westinghouse 55" flat screen and yes have had this problem before
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only have a dish remote no deprecate tv remite
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couple of days now no warning before sound bar went out
JA: Anything else you want the TV expert to know before I connect you?
Customer: Can I manually change settings using button on tv?
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Also ,Can you please give me the tv`s full model number written on the back cover ?

Customer: replied 7 months ago.
Tv hangs on wall and u am unable to provide a specific model number
Expert:  Jack replied 7 months ago.

Its going to be very difficult to show you how to turn the speakers back on then .

You don't happen to still have the owners manual do you ?

Expert:  Jack replied 7 months ago.

How old is the tv approx.

Expert:  Jack replied 7 months ago.

Or since you bought it ?

Customer: replied 7 months ago.
Bought May of 2014
Expert:  Jack replied 7 months ago.

I`m going to go with a 2 years old 55" model , usually their menu do not vary much

Give me a few minutes please

Customer: replied 7 months ago.
Only thing I can tell you 55" Westinghouse led hdtv 1080p
Customer: replied 7 months ago.
Does that help at all?
Expert:  Jack replied 7 months ago.

On the side of the tv you have the channel ,volume ,MENU and source then power

Now picture the channel buttons as the arrows up/down on the remote and the volume as the arrows left/right once the menu is open .

So let me lookup the audio menu and type this down

You can even give it a try in the mean time , press menu and navigate through it

Expert:  Jack replied 7 months ago.

It may att some point but not for now and this offer was sent by the website , not me

Customer: replied 7 months ago.
Tried that before contacting you
Expert:  Jack replied 7 months ago.

o.k ,you never said

What is it then , you could not navigate the menu or you don't know where to go ?

Customer: replied 7 months ago.
When I got to the audio portion where it said audio only which was in the off position tried changing that to on lost my picture
Expert:  Jack replied 7 months ago.

you mean you changed the input/source ?

Customer: replied 7 months ago.
Unable to locate input source
Expert:  Jack replied 7 months ago.

Do you have the picture back ?

SOURCE is one of the button on the tv

Expert:  Jack replied 7 months ago.

Off course I`m using a 2 years old 55" model manual that may be different from yours so this is not going to work

I`m sorry but I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 7 months ago.
Thanks Jack!
Expert:  Aric replied 7 months ago.

Hello, This is Aric a different expert here. Were you able to get your picture back on the set please?

Also, in order to help you in the best way possible, can you please try to obtain that model number off of the back of the set?

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