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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Unable to connect smart tv to wireless jnternet

Customer Question

Unable to connect smart tv to wireless jnternet
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hello, I'm Shahid.
Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  Shahid replied 2 months ago.

- Could you please get me the model number written on back of TV?

Model number would start like LC-xxxx

Customer: replied 2 months ago.
Ok. Hold on
Expert:  Shahid replied 2 months ago.

Sure, take your time.

Customer: replied 2 months ago.
LV-52-le640u
Expert:  Shahid replied 2 months ago.

OK, is it first time setting up TV with same router for internet OR was it working fine and recently got problem?

Customer: replied 2 months ago.
Let's see if we can do this via chat first then if necessary I will request that you call. This started because we couldn't access Netflix. We contacted Netflix and worked with their troubleshooter who then referred us to our carrier AT and T who determined that th error is with the smart tv wireless connection
Customer: replied 2 months ago.
My wireless network is 2wire681. Password *****
Expert:  Shahid replied 2 months ago.

OK, phone call offer is automated sent by website system, not from my side, feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

- Have you tried any other internet application in TV beside the Netflix which isn't working?

Customer: replied 2 months ago.
No jnternet apps working on tv. All other devices are working ( iPad, desktop, phone)
Customer: replied 2 months ago.
Netflix used to work. 6 weeks ago the internet provider came to upgrade our equipment and today is the first time I tried to log I. To Netflix since then
Customer: replied 2 months ago.
Never mind. I just figured out how to add the network. Can you see that I don't get charged
Expert:  Shahid replied 2 months ago.

OK, have you tried to run Network Setup in TV menu to establish fresh connection with router for internet?
What other steps you have already tried out to fix this problem as this will help to avid repeat them.

Expert:  Shahid replied 2 months ago.

Sounds good, please contact customer service for money matters as I have no info about billing.

Thanks.

Customer: replied 2 months ago.
I just need to figure out the security method
Expert:  Shahid replied 2 months ago.

Can you elaborate it please?

Customer: replied 2 months ago.
I got it. Thanks...done. How do I make sure I don't get charged?
Expert:  Shahid replied 2 months ago.

Sounds good, please contact customer service for money matters as I have no info about billing.

Thanks.