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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 21975
Experience:  Custom home theater installer, authorized dealer top brands.
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Unpacked TV and trying to get it set up. Booklet does not

Customer Question

Unpacked TV and trying to get it set up. Booklet does not help. Only have one remote.
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Customer: replied 5 months ago.
I'm at at the start screen and I'm lost
Expert:  Nathan replied 5 months ago.

I'll be happy to guide you through.

Can you tell me exactly what you are seeing, and where you are stuck?

Do you have a home wifi network?
Cable or satellite?

Customer: replied 5 months ago.
I have wifi. Here we go in on the screen.
Customer: replied 5 months ago.
Are you ther.
Expert:  Nathan replied 5 months ago.

Yes, I was waiting for more of a reply from you.

Okay as part of the initial setup, it may prompt you to choose a language (english), and to run a channel scan or programing, you can skip past this if you are not going to be using an antenna.

Next it will want you to hook up to your home wifi network by choosing your network name from an on screen list, then it will ask you to use the on screen keyboard to type in your wifi password.

Customer: replied 5 months ago.
It doesn't ask me for anything. On the screen it has "here we go" start
Expert:  Nathan replied 5 months ago.

Okay, so press the OK or ENTER button on your remote to begin the setup process.

Customer: replied 5 months ago.
I'll can get someone to come out tomorrow. Thanks anyway.
Expert:  Nathan replied 5 months ago.

I can help you through this, but it may take some patience to get through all the steps.

We can talk by phone if that is easier for you.

Customer: replied 5 months ago.
Goodbye
Expert:  Nathan replied 5 months ago.

If you want to stop for now that is fine too, you can follow up with me later if you change your mind.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan